Privacy Policy

TODO_LEGAL_ENTITY_NAME, of TODO_REGISTERED_ADDRESS, is the controller of the personal information described here. For any privacy question or request, contact support@cylixlab.com.

Information you give us. Your name, email address, shipping and billing address, and phone number when you create an account or place an order. Anything you write to us through the support form or by email.

Order information. What you ordered, when, the amount, and the delivery status.

Age confirmation. The fact that you confirmed you are 21 or older, stored in your browser.

Technical information. IP address, browser type, and pages visited, collected in server logs for security and troubleshooting.

What we do not collect. We never receive or store your full payment card number. Card details are entered directly with our payment processor.

To take and fulfil your order, take payment, and deliver it — this is necessary to perform our contract with you.

To provide customer support and respond to documentation requests.

To meet our legal obligations, including tax and accounting records and age-restriction requirements.

To protect the site against fraud and abuse, which is our legitimate interest in running a secure service.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Payment processor — to take and settle payment.

Shipping carriers — your name and delivery address, so the parcel reaches you.

Hosting and infrastructure providers — who store data on our behalf under contract, and may not use it for anything else.

Authorities — where we are legally required to disclose, or where disclosure is necessary to establish or defend legal claims.

Order and transaction records are kept for as long as tax and accounting law requires — generally seven years. Account details are kept until you ask us to close your account. Support correspondence is kept for two years. Server logs are kept for a short operational period.

We use cookies and browser storage that are strictly necessary for the site to work: keeping you signed in, remembering your cart and selected region, and recording your age confirmation. These cannot be switched off without breaking core functionality.

You can clear or block this storage in your browser settings, but parts of the site — including checkout — will stop working.

You can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. You can also object to or ask us to restrict certain uses, and ask for your data in a portable format.

If you are a California resident, you have the rights described under the CCPA/CPRA, including the right to know, the right to delete, and the right not to be discriminated against for exercising them. We do not sell or share personal information as those terms are defined there.

To exercise any of these, email support@cylixlab.com. We will respond within the timeframe the applicable law requires. We may need to verify your identity first.

Traffic to this site is encrypted in transit. Access to order and customer data is restricted to people who need it to run the business. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.

This site is not directed at anyone under 21, and we do not knowingly collect information from anyone under that age. If you believe a minor has given us personal information, contact us and we will delete it.

If we change this policy we will update the date at the top of this page. Material changes will be announced on the site.